BeluBeluga Air LLC provides a chat feature powered by ServiceTitan to improve customer communication. By using this service, you agree to the following Terms & Conditions.
1. Types of Messages You May Receive
By interacting with the Beluga Air chat feature, you consent to receive messages related to:
- Appointment Reminders: Confirmations, rescheduling, and follow-up messages.
- Service Updates: Notifications about technician arrival times, service details, and job status.
- Informational Messages: Seasonal maintenance tips, safety reminders, and HVAC efficiency advice.
- Promotional & Marketing Messages: Special offers, discounts, and exclusive deals on HVAC services.
2. Message Frequency
- Message frequency may vary based on customer interaction and service needs.
- You will not receive excessive or spam messages.
3. Message & Data Rates Disclosure
- Standard message and data rates may apply based on your mobile carrier’s plan.
- Beluga Air is not responsible for any messaging charges incurred by your carrier.
4. Opt-Out & Customer Support
- You can opt out of text communications at any time by replying STOP to any message.
- For assistance, reply HELP or contact our customer service at:
📞 210-468-6117
5. Privacy Policy & Data Security
- Your information is securely stored and used solely for communication related to our services.
- We do not sell, rent, or share your personal data with third-party marketers.
5.1 Information We Collect
When you use the chat feature, we may collect:
- Personal Information: Your name, phone number, email address, and service-related details.
- Chat Transcripts: Conversations may be recorded for training and quality assurance.
- Technical Data: IP address, device type, and browser information to enhance security and service functionality.
5.2 How We Use Your Information
We use your information to:
- Schedule and confirm HVAC service appointments.
- Respond to inquiries and provide customer support.
- Improve service quality and enhance user experience.
- Comply with legal and regulatory obligations.
5.3 SMS & Messaging Consent
- By using our chat feature, you agree to receive text messages from Beluga Air regarding your service requests.
- You may opt out at any time by replying STOP to discontinue text communications.
- If you wish to be removed from receiving future communications, you can opt-out by texting STOP, and no messages will be sent.
5.4 Data Security & Protection
- Your information is stored securely within ServiceTitan’s platform, which uses industry-standard encryption.
- We restrict access to your data to authorized personnel only.
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
5.5 Data Retention
We retain chat transcripts and service-related information for as long as necessary to fulfill service requests and comply with legal requirements. Data is securely deleted when no longer needed.
5.6 Information Sharing
Your information may be shared only under the following circumstances:
- With Service Providers: Third-party vendors (e.g., ServiceTitan) that help us operate our services.
- Legal Compliance: If required by law or a regulatory authority.
6. Changes to Terms & Conditions
Beluga Air reserves the right to modify these terms at any time. Continued use of the chat feature constitutes acceptance of the updated terms.
Contact Us
📞 210-468-6117
📧 [email protected]
By using the Beluga Air chat feature, you acknowledge and agree to these Terms & Conditions.
